What are your hours of operation?
JNJ is available to take your call and provide services 24/7, including holidays

Are your services nationwide?

How can I request your services?
You can request service by phone at 800-588-9679, by at fax 678-442-6440, by going to Online Services Tab in the home page, or by emailing us at
Contracted and Preferred customers can request services online by using their individual customer Id numbers.

What features does your Customer Login Area offer?
Ability to submit new claims and make reservations seamlessly
Ability to access real time tracking updates
Ability to authorize and add new locations

What type of transportation do you provide?
Wheelchair services
Stretcher including BLS and ALS
Air travel and accommodations
Bedside to bedside air ambulance

What languages do you provide?
All languages and dialects including Sign Language

Can JNJ secure last minute and rush assignments?
Yes, in most cases.

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